Terms & Conditions

MINIMUMS:
Screen Printing Minimum is 24 pieces.
Why this policy?  Our operation is primarily set up for larger production. Smaller orders are both time and labor extensive. Smaller orders have a higher cost due to the amount of labor and time put into setting up the presses for shorter print runs.

TURNAROUND TIME:
Standard turnaround time is 10 business days from the approval of artwork proof. Turnaround time is based on customer needs and current production schedule. This turnaround time is not guaranteed. Finishing services such as individually folding and poly bagging can add to this turnaround time. Please make us aware of any specific in-hand due date you may have when placing your order.
Requested deadlines do not make them effective. If a specific due date is required, it must be approved by Alien Silkscreen at the time of order placement.
Why this policy?  Our production schedule can and often fluctuates based on current production needs. Alien Silkscreen operates on a first come, first serve basis. As with any manufacturing, the sooner an order is put in queue the faster it will see production. While we do everything within our ability to maintain a shorter than average turnaround time, each order can present unforeseen challenges which can cause delay. This window of time for turnaround offers a more realistic time frame for completion of an order.

PAYMENT:
All orders must be paid in full prior to production. Accepted payment types are cash, check, and credit or debit card. All major credit cards are accepted. Net 15 and Net 30 terms are only offered to approved schools, organizations, and contract accounts.
Why this policy?  Simply put, we are not a bank. We are not able to front the funds required to produce every order and then wait to be paid/reimbursed for our services. All orders are produced to exact specs approved by you, the customer. All of our work is guaranteed and in the rare event that there is an issue with the order we will absolutely make it right to your satisfaction.

CANCELLATIONS:
Orders can not be canceled after proof approval and payment.
Why this policy?  Our production schedule moves very quickly. At times an order may be produced in only a few days. This means that garments and materials may have already be purchased to produce the order. Cancellation of an order after this point would lead to expenses to King Screen. This policy is in place to prevent those expenses.

RUSH ORDERS:
Turnaround in 5 business days: +30%
Turnaround in 3 business days: +50%
Turnaround in 1 business days*: +100%
*Dependent on garment availability.
Rush order spaces are limited. Rush orders are not always possible and must be approved by King Screen. Rush charges apply to production time only. If an order is being shipped, King Screen is not responsible for delays on the part of the shipping carrier. The amount of time it takes a carrier to deliver the order is not guaranteed by King Screen. We have absolutely no control over delays caused by UPS or other carriers that may be used.
We do not offer same day printing services.
Why this policy?  Our production schedule stays at 90%+ capacity year round. This means that Rush orders often require overtime for our employees. Rush fees are charged to cover our expense of overtime pay to our great team of employees to complete your order. A rush fee is not a “pay to jump the line” fee.

ARTWORK:
Artwork must be submitted following these guidelines:
Artwork creation is charged at an hourly rate of $40.00/hr. with a one hour minimum. Two free revisions included. This hourly rate also applies to any changes made to artwork that is not submitted within the required guidelines. Artwork review is always free. If a simple fix is needed, it is done free of charge.
Vector redraws are $40.00 per file. Copies of the file are available upon request.
All provided artwork files are kept on file for reorder purposes only. Created and recreated artwork and artwork files remain the property of Alien Silkscreen. Proofs, films and screens remain the property of Alien Silkscreen and may be discarded without notice.
Why this policy?  Artwork creation and correction take time. Our talented team is happy to assist you with your order and are compensated at the industry standard rate.
ARTWORK APPROVAL:
All new artwork and artwork changes are approved via digital proofs sent by email. Approval of artwork proof is required prior to production. We require all approvals to be signed off in person or digitally via email.
Why this policy?  This should be a no-brainer. This ensures that your order will be produced exactly as expected and intended. No surprises when you open the box! This protects us both and makes sure that we are all on the same page before a single shirt has been printed.
INK COLOR CHANGES:
Ink color changes are $10.00 per color per change. Ink color changes are not offered on orders under 48.
Why this policy?  Changing an ink color in a screen requires the ink to be removed and the screen be cleaned by hand. This charge covers the time, labor, and any resetting up that may be required as often times the screen is removed from the press entirely to be cleaned and have the new ink color added.
GARMENT AVAILABILITY:
Alien Silkscreen reserves the right to substitute garments of comparable brand and/or color when client’s request is unavailable.

Any garments left at Alien Silkscreen for more than 90 days are considered abandoned and are donated or discarded.

PHOTOGRAPHY:
All production is subject to photography and/or video documentation by Alien Silkscreen for but not limited to advertising and demonstration purposes unless otherwise instructed.
SPOILAGE:
Due to unpredictable and unpreventable circumstances in the production process, mistakes sometimes happen. All orders are subject to a 2% spoilage on 100% Cotton and 50/50 apparel, and 3% on 100% Polyester and Tri-blend apparel. While it is rare that misprints will occur, it is common practice in the printing industry to maintain this policy. If an exact number is required, please include extras in your order. In the event a reprint is required within this allowance, reprints will be subject to a press reset fee of $10.00 per print color/screen.
CLAIMS & RETURNS:
All claims must be made within 72 hours from receipt of order. Please email [email protected] immediately if there are errors or problems with any order. Exchanges/reprints are only offered on unworn, unwashed orders returned in their entirety. Partial returns will be satisfied by credit. We do not offer refunds.
Why this policy?  We have no idea what or who happens to an order after it leaves our facility. We assume all orders are checked for accuracy when they are received. We feel that 72 hours is adequate time to make us aware of any issues with an order. All orders are produced to exact specs approved/provided by you, the client. All of our work is guaranteed and in the rare event that there is an issue with the order we will absolutely make it right to your satisfaction.
DISCLAIMERS:
Alien Silkscreen is not responsible for variances in size/color/construction of garments. Inks and garments can vary in appearance depending on brand and post-production care. Garments with metallic inks or other specialty embellishing should be washed inside out to maximize washability and longevity of the print. Alien Silkscreen reserves the right to refuse service without explanation.